9wicketbet Privacy Policy

Introduction and Applicability

9wicketbet is a trusted online casino and betting platform for players in Bangladesh. This privacy policy ("Policy") applies to the use of the 9wicketbet website and related services. The purpose of this policy is to inform you about what information we collect, why we collect it, and how we use and protect it.

By using any of 9wicketbet's services, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us.

Information We Collect

9wicketbet collects various types of information, divided into two main categories: (a) information you voluntarily provide, and (b) information automatically collected when you use our platform.

1.1 Directly Provided Information

Information you provide when registering an account or using our services:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport number (for identity verification)
• Payment information (bKash number, Nagad number, Rocket number, or bank account details)
• Account username and password

1.2 Automatically Collected Information

When you visit or use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Time, date, and duration of site visits
• Information about pages visited and navigation patterns
• Data collected through cookies and similar tracking technologies
• Betting and gaming activity history

1.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may receive certain information about you from third-party verification services. Such information is used solely to ensure legitimate and secure service.

Purpose of Information Use

9wicketbet uses your information for various legitimate purposes. These purposes are described in detail below:

2.1 Service Delivery and Operations

• Creating, managing, and verifying your account
• Processing all financial transactions including deposits and withdrawals
• Providing bonuses and promotional offers
• Providing customer support services
• Managing your betting and gaming activities

2.2 Security and Legal Compliance

• Preventing fraud, money laundering, and other illegal activities
• Implementing responsible gaming policies
• Complying with applicable laws and regulations
• Completing the KYC (Know Your Customer) verification process
• Handling dispute resolution and legal claims

2.3 Improvement and Personalisation

• Improving the quality of our platform and services
• Personalising the experience according to your preferences
• Identifying and resolving technical issues
• Developing new services and features

2.4 Communications

• Sending important account-related notifications
• Sending transaction confirmations and security alerts
• Sending promotional messages subject to your consent

Information Storage and Retention Period

9wicketbet retains your information only for as long as necessary to fulfil the relevant purpose or as required under legal obligations. Generally:

• Account Information: Retained for a minimum of five (5) years after account closure.
• Financial Transaction Records: Retained for an extended period as required by law.
• KYC Documents: Retained from the date of completed verification for a period specified under applicable law.
• Marketing Consent Data: Retained until you request to opt out of marketing communications.

Once the retention period ends, we securely delete or anonymise your information so that you can no longer be identified from it.

Information Sharing with Third Parties

9wicketbet does not sell your personal information. However, we may share information with specific third parties in the limited circumstances below:

4.1 Service Providers

We work with trusted third parties to operate our platform, such as payment processors, identity verification services, and technology providers. These parties process information only in accordance with our instructions and are bound by strict confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed to relevant authorities in response to court orders, government requests, or legal obligations.

4.3 Protective Purposes

Relevant information may be shared with relevant authorities or other gaming organisations to prevent fraud, scams, or other unlawful activities.

Cookie Policy

Cookies and similar tracking technologies are used on the 9wicketbet website. Cookies are small text files stored on your device that help improve your experience.

5.1 Types of Cookies

• Essential Cookies: Necessary for the basic functionality of the site. They maintain your login session and ensure security.
• Functional Cookies: Remember your preferences and settings, such as language selection.
• Analytics Cookies: Analyse site traffic and usage patterns to help improve the platform.

5.2 Cookie Controls

You can control or disable cookies by changing your browser settings. Please note that disabling certain cookies may affect some site functionality.

Security Measures

9wicketbet has implemented strict technical and organisational security measures in line with industry standards to protect your information.

6.1 Technical Safeguards

• SSL / TLS Encryption: All data transmission between you and our servers is encrypted.
• Data Encryption: Stored sensitive information, particularly financial data, is kept in an encrypted state.
• Firewall and Intrusion Detection: Advanced security measures are in place to prevent unauthorised access to our systems.
• Regular Security Testing: Regular security audits are conducted to identify vulnerabilities.

6.2 Organisational Safeguards

• Staff training on data privacy and protection
• Access to data is restricted to only those staff members who need it
• Regular review of data processing activities

Please note, however, that data transmission over the internet is not completely secure. We strive to ensure the highest level of protection, but no system can guarantee one hundred percent security.

Your Rights

As a registered user of 9wicketbet, you have the following rights regarding your own information:

7.1 Right to Access

You may request to know what information we hold about you. We will provide it to you within a specified timeframe.

7.2 Right to Rectification

If your information is incorrect or incomplete, you may request a correction. You can update most information yourself through your account settings.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information must be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, including marketing communications.

7.5 How to Exercise Your Rights

If you wish to exercise any of the above rights, please contact our support team. We will process your request as soon as possible after receiving it.

Protection of Minors

9wicketbet strictly follows a policy of keeping minors away from gaming. Our services are only available to those aged 21 or above.

We do not knowingly collect any personal information from anyone under the age of 21. Age is verified during account registration, and identity is confirmed through the KYC process.

If we become aware that a minor is using our platform, we will immediately close that account and delete all associated information. If you are aware of a minor using 9wicketbet, please contact us.

Policy Changes

9wicketbet reserves the right to update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice will be displayed on the main page of the website.
• The "Last Updated" date at the top of this page will be changed.

Continuing to use our platform after changes have been made will be considered your acceptance of the new policy. We therefore recommend that you visit this page regularly.

Contact Us

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us in the following ways:

• Email: [email protected]
• Live Chat: 24/7 Bangla live chat support

Our privacy team will process your request as soon as possible after receiving it. More complex matters may take a little longer, but we will keep you informed of the progress.

For support related to responsible gaming, visit our Responsible Gaming page, or find answers to common questions in our FAQ section.